We strive to deliver products purchased from Nyva Store in excellent condition and in the fastest time possible. All orders above certain amount which would be mentioned on the website, will be delivered to your doorstep free of cost. Otherwise, a shipping fee will be applicable to all orders.
1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
2. If you return an order delivered to you, order shipping charges will not be refunded. Further, additional charges will be levied for picking such returned goods.

To ensure the best experience, we ideally ship all products of an order together. However, there might be instances where some products might be ready to get shipped earlier than other products. To make sure that you don't wait long than you have to, we might ship some products out first and ship the remaining in a separate shipment. We will notify you each time a shipment is dispatched or it out for delivery; so that you can track it till we knock on your door.

If the third party courier partner does not support Cash on Delivery courier services at the provided delivery address then the same would not be shown under payment option else the order will stand cancelled.

All orders placed on Nyva Store are dispatched through our third party courier partners.

Please tap on “Track Orders” under the “My Account” section of Application/ Website/M-site to check the status of the order placed.

We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.

Unfortunately, currently that is not possible at the, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. However, you can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order twice. So if you have missed the delivery please do not worry, we will try to make an attempt again.

No. At this point, Nyva Store does not deliver outside India

It's really quick! Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 4 - 8 working days. That still won't stop us from trying to get you your order faster. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences.

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
In case of a component missing from a multi-component item such as Kurta, inner wear sets etc. Only exchange return option would be provided basis serviceability and product type

Yes! Cancellation is possible only before the product has been packed. As soon as the cancellation is done, we will refund the entire amount paid for the order.

You can cancel your order by logging in to Nyva Store with your User ID and Password. Click on My Account. Locate the "Cancel" button, click on it and the order has been cancelled

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment type used: 1. If you have used your store credits, you should see the refund within a few hours to 7 working days from the time of cancellation 2. If you paid using your bank or e-wallet, it will reflect in the source account within 7 to 10 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.

You can return a product by logging in with your credentials and by visiting the My Account section. Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. If we are picking up the product, we will do so on or before the Promised Pickup Date that will be shared immediately upon creating a Return/Exchange ID. Please keep the product(s) along with original packaging and all the tags ready for pickup. If you are shipping the product to us, please pack the following in a sealed bag: 1. The product(s) along with original packaging and all the tags 2. A piece of paper with the Order ID and Return ID written on it. Your refund should get initiated within 7 Business Day from the moment we receive the returned product at our Warehouse.

Nyva Store return policy gives you an option to return an item purchased on Nyva Store for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
1. Pick up: In most locations, we offer pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pick up at your location. In such cases, the product will be required to be self shipped and you will have to share scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you.
However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you.
The following EXCEPTIONS and RULES apply to this Policy:
1. Socks, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, cannot be returned.
2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
3. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
4. Nyva Store will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Nyva Store would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pickup the products from the pickup address.

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:
1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.
This is subject to your returns being inspected and successfully processed upon receipt at our end.

You can send the return to the below mentioned address :

39B, Kewal Industrial Estate, Senapati Bapat Marg, Lower Parel, Mumbai – 400013.

This may have happened, if the item you returned is damaged, used or original tags are missing. For more details, please call our customer centre.

This may have happened, if the item you returned is damaged, used or original tags are missing. For more details, please call our customer centre.

Fashion & Lifestyle products: Typically, we do not accept briefs/panties, lingerie sets, swimwear, socks and stockings. To be certain if the product is non-returnable or not, you can refer to the return policy provided by Nyva Store. Note: If you've received a non-returnable product in a damaged/defective condition, please reach out to our customer service team immediately to initiate a request for refund.

After the refund has been initiated by Nyva Store as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
1. NEFT – Within 7 business days post refund initiation
2. Nyva Store E-Wallet – Few hours to 7 working days
3. Online Refund – Within 7 business days post refund initiation, depending on your bank partner
Please note, Nyva Store initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Nyva Store warehouse. In case of any refund discrepancies, Nyva Store may at its sole discretion, request you to share with us a screenshot of your bank statement

We support the following payment options at Nyva Store:

1. Cash on Delivery
2. Credit Card
3. Debit Card
4. Net Banking
5. Wallet

If you do not see a COD option on your payment page, this may be due to one of the following reasons:
1. Your order value maybe over Rs. 9999
2. You may have placed another order using COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 9999, then the COD option will be disabled temporarily.
3. Our courier partners may not support the Cash on Delivery option for your delivery address.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we'll email you a soft copy.

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
1) GST applicability:
(a) For a product,
(i) if the fulfillment is done on or after July 1st, 2017 and
(ii) if the order is placed before 15th November, 2019, and,
(iii) total discount percentage is more than 19% of MRP,
then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Nyva Store platform shall be inclusive of all taxes, including GST.
2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example
(i) Apparel/Clothing: Max 12%
(ii) Footwear: Max 18%
(iii) Home Furnishing: Max. 28%
(iv) Accessories/Other Categories: Max 28%
3) On and from 15th November, 2019, the discounted prices displayed on the Nyva Store platform shall be inclusive of all taxes.

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under Nyva Store’s shipping policy.

We make sure that our products are 100% genuine. That been said, our products go through a comprehensive quality check before the shipment is made. This is definitely the last thing you need to worry about.

The various statuses are: Confirmed: This means that an order has been placed and the confirmation has been sent to you. Packed: This means that your order is packed and ready for dispatch. Dispatched: This means that the order is speeding towards you. Delivered: This means that the order has been delivered to you.

You may add money in Nyva Store Wallet in following ways:
1. Refunds to Nyva Store Wallet – You may take refunds of returned items.
2. Top Up – You may top up Nyva Store wallet by available online payment methods like Credit Card, Debit Card, Net Banking facility.

How much?
You may keep credit in Nyva Store wallet of value up to Rs. 20,000.

You need to sign-in your Account in Nyva Store App or Website and go to your profile. There, in the Nyva Store Wallet tab, you shall be able to see the Wallet Balance amount.

You shall be able to use Nyva Store wallet as a Payment method available at the checkout.

You may not redeem Nyva Store wallet credit for cash.

Yes, Nyva Store wallet credit requires Nyva Store Account.

Your Nyva Store wallet account is still active. You may re-install the Nyva Store App or login on the Nyva Store Website to access your account.

No, there wouldn’t be any expiry.

The refunded amount of these returned items shall be added to your Nyva Store wallet.

Yes, you may use other payment methods available to pay along with Nyva Store wallet credit. However, the money shall be deducted from Nyva Store wallet credit first and the remaining amount can be paid through other available online payment methods.

If you receive an e-mail, a call from a person/association claiming to be from Nyva Store seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Nyva Store or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Here are a couple of baits fraudsters often use to cheat consumers:
Congratulations! You have been nominated as a ‘Priority Nyva Store Customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.
Hi, I’m calling from Nyva Store. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

It is absolutely secure, you don’t have to worry. We ensure that your data is strictly confidential. It’ll just make us understand you better so that we can provide you better services in the future. To edit your personal information, you can visit “My Account” to make the changes you want to make.

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Nyva Store in lieu of 1) recruitment fee 2) processing fee 3) security deposit 4) software or equipment charges 5) on-boarding charges etc. Please be cautious that, Nyva Store and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official Nyva Store email id only.