FREQUENTLY ASKED QUESTIONS

Shipping

We strive to deliver products purchased from Nyva Store in excellent condition and in the fastest time possible. All orders above certain amount which would be mentioned on the website, will be delivered to your doorstep free of cost. Otherwise, a shipping fee will be applicable to all orders.
1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online. 
2. If you return an order delivered to you, order shipping charges will not be refunded. Further, additional charges will be levied for picking such returned goods.

Order Tracking & Receiving


Please tap on “Track Orders” under the “My Account” section of Application/ Website/M-site to check the status of the order placed.

Delivery

No. At this point, Nyva Store does not deliver outside India

Cancellation

Yes! Cancellation is possible only before the product has been packed. As soon as the cancellation is done, we will refund the entire amount paid for the order.

Returns





You can return a product by logging in with your credentials and by visiting the My Account section. Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. If we are picking up the product, we will do so on or before the Promised Pickup Date that will be shared immediately upon creating a Return/Exchange ID. Please keep the product(s) along with original packaging and all the tags ready for pickup. If you are shipping the product to us, please pack the following in a sealed bag: 1. The product(s) along with original packaging and all the tags 2. A piece of paper with the Order ID and Return ID written on it. Your refund should get initiated within 7 Business Day from the moment we receive the returned product at our Warehouse.

Refunds

After the refund has been initiated by Nyva Store as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
1. NEFT – Within 7 business days post refund initiation 
2. Nyva Store E-Wallet – Few hours to 7 working days 
3. Online Refund – Within 7 business days post refund initiation, depending on your bank partner 
Please note, Nyva Store initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Nyva Store warehouse. In case of any refund discrepancies, Nyva Store may at its sole discretion, request you to share with us a screenshot of your bank statement

Payments

We support the following payment options at Nyva Store:

1. Cash on Delivery
2. Credit Card
3. Debit Card
4. Net Banking
5. Wallet

Invoice & Tax Details




We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we'll email you a soft copy.

General Questions

We make sure that our products are 100% genuine. That been said, our products go through a comprehensive quality check before the shipment is made. This is definitely the last thing you need to worry about.

Nyva Wallet




You may add money in Nyva Store Wallet in following ways:
1. Refunds to Nyva Store Wallet – You may take refunds of returned items.
2. Top Up – You may top up Nyva Store wallet by available online payment methods like Credit Card, Debit Card, Net Banking facility.

How much?
You may keep credit in Nyva Store wallet of value up to Rs. 20,000.

More Questions

Nyva Wallet



Your Nyva Store wallet account is still active. You may re-install the Nyva Store App or login on the Nyva Store Website to access your account.

Privacy Policy


If you receive an e-mail, a call from a person/association claiming to be from Nyva Store seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Nyva Store or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency. 
Here are a couple of baits fraudsters often use to cheat consumers:
Congratulations! You have been nominated as a ‘Priority Nyva Store Customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.
Hi, I’m calling from Nyva Store. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.